1. Personal Data We Collect
We collect personal data from you through your use of the Site and Services. Personal data is information that is linked or reasonably linkable to an identified or identifiable individual We collect the following types of personal data:
Personal Data You Provide
We may collect the following personal data that you voluntarily provide to us in using our Site and Services:
Personal Data as You Navigate Our Site
We automatically collect certain personal data through your use of the Site and our use of cookies and other tracking technologies, such as the following:
To learn more about how we use cookies, please see our Cookie Policy.
The Site uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS.
Personal Data We Collect About You from Other Sources
In some cases, we may receive personal data about you from other sources. This includes advertising networks, internet service providers, data analytics providers, and operating systems and platforms.
2. How We Use Your Personal Data
We use the personal data we collect to provide the Services to you, to improve our Site and Services, and to protect our legal rights. In addition, we may use the personal data we collect to:
3. How We Share Your Personal Data
We may share the personal data that we collect about you in the following ways:
The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. Universal Opt-Out Mechanisms
The Site recognizes the Global Privacy Control (“GPC”) signal. If you are using a browser setting or plug-in that sends an opt-out preference signal to each website you visit, we will treat that as a valid request to opt out. To download and use a browser supporting the GPC browser signal, click here: https://globalprivacycontrol.org/orgs. If you choose to use the GPC signal, you will need to turn it on for each supported browser or browser extension you use.
Some internet browsers incorporate a “Do Not Track” feature that signals to websites you visit that you do not want to have your online activity tracked. Given that there is not a uniform way that browsers communicate the “Do Not Track” signal, the Site does not currently interpret, respond to, or alter its practices when it receives “Do Not Track” signals.
5. Security
We maintain commercially reasonable security measures to protect the personal data we collect and store from loss, misuse, destruction, or unauthorized access. However, no security measure or modality of data transmission over the Internet is 100% secure. Although we strive to use commercially acceptable means to protect your personal data, we cannot guarantee absolute security.
6. Third Party Links
The Site may contain links that will let you leave the Site and access another website. Linked websites are not under our control. We accept no responsibility or liability for these other websites.
7. Children’s Privacy
The Site and Services are not intended for children under 13 years of age. We do not knowingly collect, use, or disclose personal data from children under 13.
8. Your State Privacy Rights
Depending on the state in which you reside, you may have certain privacy rights regarding your personal data. If you are a California resident, please see our “Notice to California Residents” Section below. For other state residents, your privacy rights may include (if applicable):
We use cookies and other tracking technologies to display advertisements about our products to you on nonaffiliated websites, applications, and online services. This is “targeted advertising” under applicable privacy laws. When we engage in those activities, we sell personal data (i.e., information from cookies) to third-party advertisers and analytics companies. We do not use personal data for profiling in furtherance of decisions that produce legal or similarly significant effects concerning individuals.
To exercise your rights, please submit a request through our interactive webform available here or by calling us at 503-786-7243. If legally required, we will comply with your request upon verification of your identity and, to the extent applicable, the identity of the individual on whose behalf you are making such request. To do so, we will ask you to verify data points based on information we have in our records. If you are submitting a request on behalf of another individual, please use the same contact methods described above. If we refuse to take action regarding your request, you may appeal our decision through our interactive webform available here or by calling us at 503-786-7243. If you would like to opt out of sales and targeted advertising, you may alter your cookie preferences by clicking on the cookie icon in the lower left-hand corner of the Site.
9. Notice to California Residents
The California Consumer Privacy Act, as amended by the California Privacy Rights Act of 2020 (“CCPA”), requires that we provide California residents with a privacy policy that contains a comprehensive description of our online and offline practices regarding the collection, use, sale, sharing, and retention of personal information and of the rights of California residents regarding their personal information. This section of the Privacy Policy is intended solely for, and is applicable only as to, California residents. If you are not a California resident, this section does not apply to you and you should not rely on it.
The CCPA defines “personal information” to mean information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California resident or household. Personal information does not include publicly available, deidentified or aggregated information or lawfully obtained, truthful information that is a matter of public concern. For purposes of this “Notice to California Residents” section we will refer to this information as “Personal Information.”
If you are California resident and a current or former employee, job applicant, or independent contractor of ours, please see our privacy notice available here; for more information on our collection and use of your Personal Information in that capacity.
Notice at Collection of Personal Information
We currently collect and, in the 12 months prior to the Last Updated Date of this Privacy Policy, have collected the following categories of Personal Information from individuals in a consumer capacity:
We collect Personal Information directly from California residents and from advertising networks, internet service providers, data analytics providers, and operating systems and platforms. We do not collect all categories of Personal Information from each source.
In addition, if we engage in acquisition due diligence with a potential seller or business partner, we may collect renter names (from rent rolls) of California residents from the seller or business partner. We also may collect the following categories of Personal Information about the seller or business partner for purpose of the transaction:
In addition to the purposes stated above in the Section “How We Use Your Personal Data,” we currently collect and have collected the above categories of Personal Information for the following business or commercial purposes:
Sale, Sharing, and Disclosure of Personal Information
The CCPA defines “sale” as the transfer of Personal Information for monetary or other valuable consideration. Although we do not “sell” Personal Information as that term may be commonly interpreted, we engage in online activities that may constitute a sale or a share of Personal Information under California law. This may include showing you advertisements on other websites and providing analytics on our Site.
The following table identifies the categories of Personal Information that we sold or shared to third parties in the 12 months preceding the Last Updated Date of this Privacy Policy and, for each category, the categories of third parties to whom we sold or shared Personal Information:
Category of Personal Information | Categories of Third Parties |
Cookies, beacons, pixel tags, mobile ad identifiers, or other similar technology; IP address; Geolocation data; Information regarding consumer’s interaction with website, application or advertisement |
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We sold or shared Personal Information to third parties for the following business or commercial purposes:
The following table identifies the categories of Personal Information that we disclosed for a business purpose in the 12 months preceding the Last Updated Date of this Privacy Policy and, for each category, the categories of recipients to whom we disclosed Personal Information:
Category of Personal Information | Categories of Recipients |
Identifiers (name, email address, postal address and driver’s license number and, if storing a vehicle, license plate number); Telephone number; signature and initials; Records of products purchased; Military or veteran status; Imagery of face (driver’s license picture) |
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Bank account number (if a customer pays by check, we hold this information until the check is deposited); credit and debit card number |
|
Other financial information (we collect a copy of a certificate/ evidence of insurance carried if the customer does not participate in our tenant insurance or tenant protection program; if the customer is storing a vehicle; we also may collect this when we obtain evidence of auto insurance); customer number (account ID or tenant ID) |
|
Audio and/or video information (CCTV/photographs and recordings of phone calls or voice mail messages) |
|
Professional and employment related information (including employment history) |
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* For customers participating in our tenant protection plan, we do not share this customer information with the entity we utilize to provide tenant protection at the time of collection (i.e., when a customer signs up for our tenant protection plan). However, if a customer files a claim as part of our tenant protection program, we will share the customer’s name, telephone numbers, email address, postal address and claim forms with the entity we utilize to provide tenant protection. This is done at the specific direction of the customer making the claim.
We disclosed Personal Information for the following business or commercial purposes:
We do not knowingly collect, sell, or share the Personal Information of minors under 16 years of age. We do not use Sensitive Personal Information for purposes other than those allowed by the CCPA and its regulations.
We retain your Personal Information for as long as necessary to fulfill the purposes for which we collect it, such as to provide you with the service you have requested, and for the purpose of satisfying any legal, accounting, contractual, or reporting requirements that apply to us.
If you are a California resident, you have the following rights with respect to your Personal Information:
How to Submit a Request to Know, Delete, and/or Correct
You may submit a request to know, delete, and/or correct by completing our webform available here, submitting a form in person at one of our locations, or by calling us at 503-786-7243.
If you are submitting a request on behalf of a California resident, please submit the request through one of the designated methods discussed above. After submitting the request, we will require additional information to verify your authority to act on behalf of the California resident.
Our Process for Verifying a Request to Know, Delete, and/or Correct
We will comply with your request upon verification of your identity and, to the extent applicable, the identity of the California resident on whose behalf you are making such request. We will verify your identity either to a “reasonable degree of certainty” or a “reasonably high degree of certainty” depending on the sensitivity of the Personal Information and the risk of harm to you by unauthorized disclosure, deletion, or correction as applicable. To do so, we will ask you to verify data points based on information we have in our records concerning you.
Right to Opt Out of Sale or Sharing of Personal Information
You may submit a request to opt out of sales or sharing through our interactive webform available by clicking on the cookie icon in the lower left-hand corner of the Site. If you have enabled privacy controls on your browser (such as a plugin), we will also treat that as a valid request to opt out. Please see the “Universal Opt-Out Mechanisms” section above for more information.
Shine the Light Law
We do not disclose personal information obtained through our Site or Services to third parties for their direct marketing purposes. Accordingly, we have no obligations under California Civil Code § 1798.83.
10. Accessibility
We are committed to ensuring the Site, including this Privacy Policy, is accessible to individuals with disabilities. To find out more about what we are doing to ensure digital accessibility, please visit our accessibility page. Alternatively, please contact us as described below if you wish to access this Privacy Policy in an alternative format.